Terms & Conditions
Here at Big Flare, we don't lock clients in with long term contracts. With us, the contract is the results. As long as we're getting profitable results for our clients, they continue to do business with us, everyone is happy! Before signing up with Big Flare though, make sure you are familiar with our terms, which you can see below.
Payments are monthly and due in advance. We bill through PayPal using automated subscription billing.
We will produce the deliverables listed on the sales proposal. Any deliverables requested over and above this may be liable to additional charges according to the work involved.
The goals listed on the sales proposal are exactly that: goals. They are not deliverables. We can't guarantee results, we can guarantee that we'll do everything we can to hit your advertising goals.
At Big Flare, we pride ourselves on fast response times. For client messages sent through our project management system (Basecamp) the usual max response time is 1 business day. However it is very common to receive an answer within 1-12 hours during business hours. Please note though that our true focus is delivering great results, and this fast response time is not always required for us to do so.
To reach your account us, send a message through our project management system, Basecamp. We are also happy to schedule a voice call or web meeting any time with 48 hours notice. Here’s my web meeting link: http://meetme.so/daryl. Please bookmark it and use it to schedule a meeting with me whenever you need to during the lifetime of our work together.
New campaigns can take up to 90 days to reach an optimal result. We will optimise your campaigns for at least 90 days before you make any judgement calls.
- No long-term commitment. There is no penalty, or fee, to end our relationship. To end our relationship, simply give us 2 weeks written notice via email . We will stop work at the end of the billing period, or sooner if you require. You will still be fully liable for any outstanding invoices and we will not provide a refund if you stop the service before the end of our billing month. We will, however, happily continue our service until the end of the billing month so that you get full value for money spent.
Once engaged, we can't 'pause' our management fees. We have a limited client roster and your monthly fee will guarantee your spot on that roster. If you pause the management fee, we'll have to give your spot to someone else and we can't guarantee that we'll be able to resume your service.