Welcome To Big Flare
Hi & thank you for choosing Big Flare! The text below describes the conditions that are most conducive for us to complete our work and deliver exceptional results. Please read it and then sign up for automatic billing at the bottom to get started.
I don’t want to rely on long contracts and fine print to keep clients with us - instead, I want our outstanding results month-over-month and our strong relationship to be the thread that keeps our clients happy, and with us for their entire paid traffic journey. This is why all of our terms are based on only 30-day periods.
Here's a quick rundown of our terms, by setting up billing below you are agreeing to the following:
Payments are monthly and due in advance. We bill through PayPal using automated subscription billing.
We can't guarantee results, we can guarantee that we'll do everything we can to hit your advertising goals.
At Big Flare, we pride ourselves on fast response times. For client messages sent through our project management system (Basecamp) the usual max response time is 1 business day. However it is very common to receive an answer within 1-12 hours during business hours. Please note though that our true focus is delivering great results, and this fast response time is not always required for us to do so.
To reach your account manager, send a message through our project management system, Basecamp. We are also happy to schedule a voice call or web meeting any time with 48 hours notice. Here’s my web meeting link: http://meetme.so/daryl. Please bookmark it and use it to schedule a meeting with me whenever you need to during the lifetime of our work together.
New campaigns can take up to 90 days to reach an optimal result. We will optimise your campaigns for at least 90 days before you make any judgement calls.
- No long-term commitment. There is no penalty, or fee, to end our relationship. To end our relationship, simply give us 2 weeks written notice via email . We will stop work at the end of the billing period, or sooner if you require. You will still be fully liable for any outstanding invoices and we will not provide a refund if you stop the service before the end of our billing month. We will, however, happily continue our service until the end of the billing month so that you get full value for money spent.
Once engaged, we can't pause the contract. We have a limited client roster and your monthly fee will guarantee your spot on that roster. If you pause the contract, we'll have to give your spot to someone else and we can't guarantee that we'll be able to resume your contract.
If you have any questions, please feel free to send me an email at daryl [at] bigflare [dot] com, or contact me on my direct line (+44 20 3290 0552 or Skype = darylmander).
Here’s looking forward to years of expanding revenue and profit!
Daryl - Founder
N.B. The above maximum is simply a "safety limit" for your automated billing. The actual amount billed will be calculated according to the fees specified on the proposal and may be less than the maximum.